Terms and Conditions for the Cancellation Insurance and Rescheduling Your Reservation
Of course, we hope you will not need to use your cancellation insurance and that you will fully enjoy your holiday.
However, unexpected events can occur that may prevent your holiday from taking place.
To avoid the risk of not being entitled to a refund of the rental fees in such cases, we strongly recommend taking out a cancellation insurance policy.
It is possible that you already have a (continuous) travel insurance policy that includes cancellation coverage. Please check carefully what is covered and under which conditions.
If you wish to take out cancellation insurance with us, this can only be done at the time of booking. The following terms and conditions apply.

1. Payment and Commencement of Coverage
• The premium for the cancellation insurance must be paid within 7 days of booking. From that moment on, the insurance is valid.
• Once coverage has started, the premium is non-refundable.

2. Declaration at Time of Purchase
By taking out the cancellation insurance, you declare that:
• The information you provided is correct.
• At the time of purchase, there is no reason to believe that your holiday may not take place.

3. Who is Covered
• All persons named in the reservation, at a minimum the main booking party.
• If you also wish to insure the crew, you must add them through the pre-check-in on our website as soon as the final crew is known. Use the PIN code provided with your booking.

4. Duration of Coverage
The cancellation insurance is valid from the time of payment until check-in at our reception.
Please note: Cancellations due to a pandemic (such as COVID-19) are excluded from this insurance coverage. Separate arrangements apply in such cases (see below).

5. When You Are Covered for Cancellation Costs
You are covered if you need to cancel due to:
• Death, serious illness, or accident affecting you, a covered person, a family member of the 1st or 2nd degree, a household member, or a substitute.
• Pregnancy (yours or your partner’s).
• Compulsory presence at home due to material damage to your home or property.
• Unexpected medical procedures requiring hospitalization (for you, your partner, or your resident child).
• Involuntary dismissal from permanent employment prior to travel.
• Unexpected transportation issues on the day of departure (e.g. car breakdown without replacement option, or flight delay/cancellation).
We never reimburse more than 100% of the total travel sum stated in your reservation.
You are required to take all reasonable steps to avoid or minimize damage.

6. When You Are Not Covered
You are not covered in the following cases:
• Intentional deception.
• Gross negligence or intentional acts.
• Incidents involving alcohol or drug use.
• Acts of war, nuclear reactions, hijacking, civil unrest, insurrection, or pandemics.
• If the event was not unexpected.
• If you did not fulfill your obligations.

7. Cancelling
If you wish to cancel your holiday:
• Do so as soon as possible, no later than 3 days after the reason for cancellation becomes known.
• Cancellation is preferred by email or telephone.
• If the cancellation is due to illness or accident, you must provide a medical certificate from a doctor.
Please note: After cancellation, the reserved period will immediately become available again for other customers. After cancellation, you no longer have any rights to this period.

8. Rescheduling Your Reservation (Personal Reasons)
If you wish to reschedule your reservation for personal (non-pandemic) reasons, the following conditions apply:
• Rescheduling is only possible up to a maximum of 4 weeks before the departure date.
• A rescheduling fee of 15% of the reservation amount applies.
• Your already paid amounts will be credited as a voucher after deducting this fee. You will receive a unique voucher code.
• When rescheduling, you must immediately choose a new date within the current boating season. Rescheduling to the next season is only possible by arrangement.
• Rescheduling is not possible within 6 weeks prior to departure. In that case, regular cancellation terms apply.

Price differences when rescheduling:
• If you reschedule to a cheaper period, the price difference will not be refunded.
• If you reschedule to a more expensive period, you must pay the price difference.

Availability:
Rescheduling is subject to availability. We reserve the right to refuse a rescheduling request if the conditions are not met or if no suitable availability is present.

9. Rescheduling Due to Pandemic (Government Measures)
If you are unable to travel due to government measures related to a pandemic, or if we are not allowed to open our business, a separate arrangement applies:
• You may reschedule your reservation to a later date without further cancellation fees.
• Your (down)payment will be credited and you will receive a unique voucher code.
• For administrative and handling costs, we will charge 10% of the reservation amount.
• Price differences also apply in this case:
→ No refund for a cheaper period,
→ Price difference must be paid for a more expensive period.

10. Governing Law
Dutch law applies to our cancellation insurance.